Pixel Brite

Support

Help for setup, playback, sharing, and app connection.

Start with the area that failed so the issue can be routed to the right surface.

Common paths

Start where the issue appears.

Server setup

First-run setup, libraries, folder access, imports, scans, and hardware capability checks.

Playback

Direct stream, quality selection, audio or subtitle tracks, progress, sessions, and logs.

Sharing

Invitations, member access, device management, share links, and trusted-server acceptance.

When you contact support

Share the smallest useful details.

A clear description of where the issue happens is more useful than a wall of logs.

  • Which app or browser you used.
  • Which server platform is running Pixel Brite.
  • Whether the issue is setup, scanning, playback, sharing, or app connection.
  • The time it happened and the media item involved, if playback is affected.