The server
Installing Pixel Brite, adding a library, and choosing the folders it can see.
Support
When your library misbehaves, bring evidence.
Setup, playback, sharing, and app connection issues are easier to solve when the report starts with the moment things went sideways.
Start here
Find the seam that came loose.
The player
Video quality, audio, subtitles, progress, and the title that refuses to play.
The circle
Invitations, people, devices, links, and who can see what.
When you contact support
Give us the scene, not the whole movie.
Say what you expected, what happened instead, and where the problem appeared. A sharp description beats a wall of log output.
- The app or browser you used.
- The server platform running Pixel Brite.
- Whether the issue is setup, browsing, playback, sharing, or app connection.
- The time of the problem and the media item involved, if playback is affected.